Appointment and Cancellation Policy

To best serve our clients and our staff, we require a minimum 24-hour notice via telephone (520) 284-7400 or e-mail to to cancel or change any appointment.

Cancellations with less than 24-hour notice or no-shows result in our inability to utilize that time for other clients. To ensure our cancellation policy is upheld, we require a credit card to book any appointment.

Late Arrivals / Cancellations / Missed Appointments (failure to show up):
***Arriving late: Your session will consist of whatever your allotted time remains or a $75 penalty will be charged for the loss of that time slot. If possible, if the schedule allows, we will do our best to fit you in later that same day without penalty.
***If you have a single session appointment and fail to show up or fail to provide 24-hour advance notice – You will be charged the full amount of the scheduled service.
***If you purchase a package plan and fail to show up for an appointment or cancel less than 24 hours in advance, you will forfeit that session, or additional sessions can be purchased at the package rate to replace the missed sessions.

We appreciate your respect for our Appointment and Cancellation Policy.

No REFUNDS on SPA Services or Spa Packages.
Spa Credit will be issued on products returned within 30 days of purchase. Purchases must be unopened and saleable to be eligible for a spa credit.